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Buying from the Smartbox online store

Prices shown on the Smartbox online store do not include VAT and/or sales tax, which is added at the checkout depending on your location.

If you are eligible for VAT exemption in the UK, visit our website for more purchase options.


All license codes purchased from the online store are delivered via email.

Physical orders are dispatched in the UK via UPS.

Refunds of digital goods and software

If you are having an issue with computer software or other digital goods, please contact us within 14 days. If you have purchased a licence key, you will need access to the device the licence key has been activated on. If you purchased our software from another vendor, for example the Apple App Store, you will need to contact them directly.

Support and questions

Our support team are here to help with our software and any purchase queries.

Please visit to get in touch.

Refunds of physical goods

If for any reason you are unhappy with your Smartbox order you can return it to us undamaged within 14 days of delivery for a full refund. To arrange a refund, please contact us.

Smartbox Assistive Technology, Ysobel House, Enigma Commercial Centre, Sandys Road, Malvern, WR14 1JJ, UK